Purchase Terms and Conditions

SCOPE – Legal Information
The present general conditions of sale and use of the web page, regulate the terms of access and use of the Trufland web page, property of TRUFLAND GROUP SPAIN S.L, a commercial entity constituted under Spanish legislation, with registered office at Avd Cerro del Águila nº7 S12, 28703 San Sebastian de los Reyes, Madrid, Spain, registered in the Madrid Commercial Registry with CIF B88497490 and e-mail info@trufland.com, hereinafter “the Company”, which the user of the portal must accept in order to use all the services and information provided from the portal.
The user as well as the Company, owner of the portal, may be jointly referred to as the parties. The mere access or use of the portal, of all or part of its contents and services means the full acceptance of these conditions of use. The provision and use of the portal is understood to be subject to strict compliance with the general terms and conditions of sale and use of the website, set out here.
In addition to the registered office, the following address is made available to users: info@trufland.com, where they can address their requests, questions or complaints.

PORTAL CONTENT

Information and services
Users can access different types of information and services through the portal. The portal reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the information and services offered from the portal. The user expressly acknowledges and accepts that at any time the portal may interrupt, deactivate and/or cancel any information or service. The portal will make its best efforts to try to guarantee the availability and accessibility to the web. However, on occasion, for reasons of maintenance, updating, change of location, etc., it may mean the interruption of access to the portal.

Responsibility of the Portal for the contents

The application does not intervene in the creation of those contents and/or services provided or supplied by third parties in and/or through the application, in the same way that it does not control their legality. In any case, it does not offer any kind of guarantee on them. The user recognizes that the application is not and will not be responsible for the contents and/or services provided or supplied by third parties in and/or through the application; whether they are suppliers, collaborators or others. The user accepts that the application will not assume any responsibility for any damage or harm produced as a result of the use of this information or services of third parties.
Except for the cases that the Law expressly imposes to the contrary, and exclusively to the extent that it imposes it, the application does not guarantee or assume any responsibility for possible damages caused by the use and utilization of the information, data and services of the application.

User obligations
The user must at all times respect the terms and conditions established in this legal notice. The user expressly declares that he or she will use the portal diligently and assume any responsibility that may arise from failure to comply with the rules.
The user is obliged, in those cases where data or information is requested, not to falsify his or her identity by pretending to be anyone else. The user accepts that the use of the Portal will be carried out for strictly personal, private and particular purposes. The user may not use the portal for activities that are contrary to the Law, morality and public order, as well as for purposes that are prohibited or that infringe or injure the rights of third parties. It is also forbidden to disseminate, store and/or manage data or content that infringes the rights of third parties or any regulations governing intellectual or industrial property rights.
Likewise, the user may not use the portal to transmit, store, disseminate, promote or distribute data or content that contains viruses or any other computer code, files or programs designed to interrupt, destroy or damage the operation of any computer or telecommunications equipment or program.
The user is obliged to compensate and keep the portal free from any damage, harm, penalty, fine, punishment or indemnification that the portal has to face; due to fault and/or causes attributable to the user.

LOPD compliance
The portal adopts for the treatment of the data all the technical and organizational measures of security that are of obligation, in accordance with the established by the in force legislation.
The user expressly declares that any personal data or data of a third party to which he/she has access, introduces, modifies or suppresses has the right to do so or has the express authorization of this third party. The portal informs the user that he/she may exercise the rights of access, rectification, opposition and cancellation by contacting the following address: info@trufland.com

PRODUCT OFFERINGS
The products are displayed and represented in accordance with legal requirements and as accurately as possible.
The perfect representation of the products on the website and/or in the catalogues cannot be guaranteed in an absolute way, due to the differences in the colours of the different internet browsing software and/or the different display monitors.

PRICES
The prices of the products are indicated in euros and include the value added tax, but not the shipping costs. Any change in tax levels, either due to changes in the value-added tax rate or the appearance of new taxes on the products will also be passed on to the products offered.
Although we try to ensure that all prices shown on the website are correct, errors may occur. If we detect errors in the price of the products that the user has ordered, we will inform you as soon as possible.
We are not obliged to supply you with the product(s) at the incorrect lower price (even if we have sent you a shipping confirmation) if the price error is obvious and unambiguous and could reasonably be recognised by you as an incorrect price.

TERMS OF BUSINESS

Product warranty
In the event of a defective product, TRUFLAND will repair, replace, reduce the price or terminate the contract, as appropriate. These steps will be free of charge for the user.
The responsibility of TRUFLAND, in concept of the delivered products, including the framework of the applicable contractual or legal guarantees, is limited to the final price of the defective or non-conforming products acquired. TRUFLAND is not obliged to compensate for indirect damages or any other financial loss suffered by the user, the buyer or a third party.

Transfer of risk and ownership
The risks to which the products are exposed will be borne by the user from the time of delivery of the products.
The user will receive the products when the full payment of the amount due in relation to them has been made, including shipping costs.
The user will have full ownership of the products purchased after making full payment for them and once they have been received.
The delivery time will be generally and in normal conditions from 2 to 5 days.

Terms of payment
Payments can be made by bank deposits or transfers; or by using bank cards, credit or debit cards, from banks with which TRUFLAND has signed agreements. The user as well as the Company, owner of the portal, may be jointly designated as the parties. The mere access or use of the portal, of all or part of its contents and services means the full acceptance of these conditions of use. The provision and use of the portal is understood to be subject to strict compliance with the general terms and conditions of sale and use of the website, set out here.
In addition to the registered office, the following address is made available to users: info@trufland.com, where they can address their requests, questions or complaints.
The user declares that he/she has full capacity to make the purchase, is of legal age and is in possession of a valid credit or debit card issued by a bank that is acceptable to the company. The user also declares that he/she has full capacity to make bank deposits and transfers and to use bank cards.
The user guarantees and is responsible for the validity of all data provided on his/her card.

Shipping costs

Shipping costs vary depending on the products purchased and the destination.
The shipping costs will be reduced, the more products purchased and sent in a single delivery. For this purpose, it will be necessary to attend to the casuistry of each specific case.
TRUFLAND reserves the right to vary the type of delivery and the company by which it is made, regardless of what is stated on these pages and provided that it does not represent a manifest damage to the User.    

The shipping rates for orders are as follows :

Spain, Balearic Islands and Portugal: 6 euros. Free shipping from 50 euros (VAT included)
Europe, Canary Islands, Ceuta and Melilla: 18 Free shipping from 150 euros (VAT included)
Africa, Asia, USA, Latin America and the rest: 30 Free shipping from 250 euros (VAT included)

(*) Remaining countries, check rates.

GUARANTED DELIVERY

ORDER MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY
DELIVERY WEDNESDAY THURSDAY FRIDAY MONDAY TUESDAY TUESDATY TUESDAYS

 

Note: Orders close at 3pm on the current day, orders placed after 3pm count as placed on the following day.

 

RETURNS POLICY

Returns

Given the freshness of all our products and their perishable nature we do not accept returns for order errors.

Of course we will always respond to any possible incident in transport that may affect the quality or condition of all our products.

In Trufland we work to ensure that you enjoy a fresh product with the highest food quality, so your experience with us is our main asset and we will never allow you to not be 100% satisfied with us, we want you to live our Trufland experience.

APPLICABLE LAW/JURISDICTION
These general terms and conditions are governed by Spanish law.
The parties submit, at their own discretion, for the resolution of conflicts and renounce any other jurisdiction, to the courts of the user’s domicile.

CONTACT US
If you wish, you can send your comments on our website and our Privacy Policy to TRUFLAND, SPAIN, or send us an email to info@trufland.com